Wine Club Monthly Membership

Wine Pick Up Policy

Wine must be picked up within 30 days of the receipt of the Wine Club order ready email by a person 21+ bearing valid government ID. Wine Dispensary will not release wine to anyone that is not the member without prior communication and confirmation.

Wine Dispensary is not a wine storage facility. Wine Club orders not picked up within the month of delivery are forfeit and may be subject to a $10 restocking fee.

Wine Dispensary reserves the right to cancel membership for any member that is repeatedly unable to receive/pick up their wine.

Payment Terms

Your card will charged on the same day every month based on the date in which you subscribed to our wine club membership.

If the card is rejected and payment fails, we will attempt to re-run the card two weeks from the original charge date. After the second charge attempt and payment does not go through, we will contact you directly to discuss alternate payment options for the affected month.

If payment is not received within 30-days of the original charge date, Wine Dispensary reserves the right to cancel your membership and collect money for any wines received. In the event money has not been received within 45-days Wine Dispensary reserves the right to send all outstanding charges to collections.

If card charges fail twice within a 6-month period, Wine Dispensary reserves the right to cancel your membership, and collect money for any wines received.

In the event your card is mischarged, please contact us directly at members@winedispensary.com or 303.832.8007 and we will do our best to resolve the issue immediately. Mischarges will only be addressed within 6-months of the mischarge date.

Sales tax is assessed at 8% billed on top of the monthly membership fee.   

Subscription Cancellations or Suspensions

Members may cancel or suspend their subscriptions at any time without penalty. Contact us directly at members@winedispensary.com or 303.832.8007 to cancel your subscription. Both cancellations and subscriptions require a 30-day notification. The 30-days is based on your card charge date. If the request is made after your charge date you will receive that months wine box and be billed for it appropriately. Click here to cancel or suspend your membership.

Refund Policy

Wine Dispensary does not offer refunds for any product partially or fully consumed. If you need to return your wine club wines for any reason, please return within two weeks of receipt – we will be happy to refund your monthly billing and adjust your subscription as needed. Proof of purchase or purchase date is required to receive a full refund.

All returned products must be unopened and without damaged labels or damage to the overall packaging.

Flawed Wine Policy

Wines less than 3/4 full are ineligible for our flawed wine policy.

Receipt, or purchase date, and both the true original wine, in its original packaging (including the cork/closure), must be presented when requesting a replacement.

We do our best to source wine from the best producers and distributors, and house wine ourselves at the proper temperatures, however there are some circumstances that are beyond our control.

If you receive a wine in your monthly box that is corked, secondarily fermented, cooked or heat-damaged, or oxidized, we are happy to replace the bottle with the same label. If the same label wine is not available at the time any of these issues are brought to our attention, we will attempt to order the exact wine or offer another bottle of wine of equal value. 

Bottle Replacement Policy

Wine Dispensary will not exchange or replace any wine that is not flawed. Wine Dispensary reserves the right to refuse placement of any bottle at any time.

Wine Dispensary will first exchange the bottle with the same label wine if available, in some cases the wine may need to be ordered. In the case the original wine is not available, Wine Dispensary will offer a bottle of equal value.

Privacy Policy

We respect and are committed to protecting your privacy. All information collected when you sign up for our wine club is privately recorded and will not be sold to third parties.

Security Policy

We are committed to protecting the security of your information. We use a variety of industry-standard security procedures to assist in the protection of your information from unauthorized access, use, or disclosure. Please note that we cannot fully eliminate security risks associated with information and in the event of a breach, we will notify you immediately.

Disclaimer

Please note that you, not Wine Dispensary, are responsible for the compliance of all local, state, and federal laws regarding alcohol purchase and consumption.

If any of the Terms and Conditions outlined above are determined by jurisdiction to be contrary to law, the such provisions will be construed to reflect the intentions of each party involved. The provisions associated with the prior statement do not affect any other provision(s), all other provision(s) will remain in full effect. The failure of Wine Dispensary to enforce any right or provision in these Terms and Conditions does not constitute a waiver of those rights/provisions, unless Wine Dispensary provides written and notarized acknowledgment.

The Terms and Conditions above comprises the full agreement between you and Wine Dispensary, superseding all prior negotiations, discussions, or agreements, if any, between the parties regarding the subject matter contained herein.

These Terms and Conditions are applicable to only yourself and Wine Dispensary llc, they cannot be transferred, assigned, or delegated to anyone without the express written and notarized permission of Wine Dispensary. Any attempt by you to assign, transfer, or delegate these Terms and Conditions without the express written permission of our company shall be null and void.  In the event of a death, Wine Dispensary will refund monthly credit card charges and any other outside fees associated with this Wine Dispensary Wine Club for wine that was not received. These Terms and Conditions will inure to the benefit of our company’s successors, assigns, and licensors.

By signing up for our wine club you are agreeing to the Terms and Conditions outlined above. 

• How do I buy more of a wine I really liked from my box?
• We make this super easy for you. Every bottle will arrive with a Wine Description card conveniently located on the neck of the bottle. Each card will be equipped with a QR code you can scan with a QR code scanner app (free to download), or if you have a fancy iPhone 11 you can just scan automatically with your camera. After scanning this code, you will be taken directly to our online store well you can purchase as many bottles as you’d like! Note: you need to be connected to wifi to make sure everything works seamlessly.
• If you’re having a tough time making this happen, give us a call and we’re happy to help get you to the right place. With our online store and wine delivery service in Denver, our goal is to make wine buying as easy as possible.

• How do I know when my wine is ready for pick up?
• We’ll send you an email reminder every month when your wine is ready - we have set days and times in which to pick up your wine. If for some reason you can’t pick up the wine in our designated times, contact us directly at members@winedispensary.com or 303.832.8007 and we’ll find a time that works for both of us!

• How should I store my wine?
  • Wine is best stored between 50-55°F in a dark area. We recommend investing in a wine cellar or wine fridge if you don’t have one already to make sure your wines are always in tip top shape, and ready for you to enjoy.

• What if I don’t like a bottle I received?
• Our wine club is designed to offer members wines that they may have never heard of or never tried on their own. As a result, there may be some wines you do not care for -- this is all part of the wine and palate discovery process. Keep drinking and cheers!

• What perks do I get from joining the Wine Dispensary wine club?
• Exclusive invites to Wine Dispensary hosted events
• 10% off all wine orders in our store or online
• First access to allocated wine, beer, and spirits

• How do I suspend my subscription?
• Please click here to navigate to our suspension page. Fill our the form in its entirety so we may process your request.
• A wine club suspension requires a 30-day notice from your card bill date.
• Please contact us directly if you would like to discuss your membership at members@winedispenary.com or 303.832.8007

• How do I cancel my subscription?
  • O no! We hate to see you go. If something didn’t go quite as you expected please contact us directly at members@winedispensary.com or 303.832.8007 so we can discuss with you in-person to resolve any and all issues. If you must leave us, please click here and fill out our cancellation form. 
  • A wine club cancellation requires a 30-day notice, from your card bill date.

• How do I exchange a flawed bottle of wine and what happens?
  • Contact us regarding your flawed or possibly flawed bottle of wine. Bring your bottle into our location (sooner rather than later) so we can get you a new one! It’s really that easy. We asked that you provide proof of purchase or purchase date as well as the true original wine in all its original packaging (including the cork or closure). Please see our flawed bottle policy and our bottle replacement policy for all details regarding timelines and accepted flaws.